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Telephone Operator

RM 1,700 - RM 2,800 / month

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What are you accountable for?

  • Responsible for smooth handling of incoming and outgoing calls.
  • Answer all in-coming and out-going calls in a professional manner and to practice Standard Answering Phrase.
  • Assist patient, make appointment through Arcus (hospital information system).
  • Handle irate callers professionally and courteously by helping them to resolve their issue or redirecting the calls to correct person or department.

What do you need to have for this role?

  • Possess at least SPM certification.
  • Has minimum 1 year working experience.
  • Telecommunication background is an added advantage.
  • Good command in English.
  • Able to work 6 days a week including weekends/PH.
  • MUST Willing to work on shift schedule basis (24 hours shifts : 7am - 3pm, 8am - 4pm, 3pm - 11pm, 11pm - 7am) including Public Holidays / Weekends.

Job Types: Full-time, Permanent

Pay: RM1,700.00 - RM2,800.00 per month

Benefits:

  • Additional leave
  • Dental insurance
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development
  • Vision insurance

Schedule:

  • Afternoon shift
  • Early shift
  • Evening shift
  • Night shift
  • Weekend jobs

Supplemental Pay:

  • 13th month salary
  • Overtime pay
  • Performance bonus
  • Yearly bonus

Education:

  • STM/STPM (Required)

Language:

  • English (Required)