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Jobs or company...
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Project management and Customer Support

RM 2,800 - RM 3,200 / month
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公司简介

关于 Total Business Solutions Sdn Bhd

Total Business Solutions Sdn Bhd 成立于 1991 年，是一家领先的软件开发公司，拥有数十年提供创新技术解决方案的丰富经验。我们悠久的历史建立在对质量、客户满意度和持续改进的承诺之上。

随着我们在快速变化的行业中不断成长和发展，我们热忱欢迎新人才加入我们的团队。我们相信，新思想和不同观点对于创新至关重要，因此我们正在寻找热爱技术、渴望为公司成功做出贡献的人才。加入我们，成为一家注重创造力、协作和职业成长的充满活力、前瞻性的公司的一员。

职位描述

职位： 软件支持专员与项目管理

类型： 全职（现场工作）

地点： 新山

主要职责：

  • 每日提供客户和技术支持
  • 进行软件故障排除并提供分析支持
  • 与团队成员合作解决技术问题
  • 通过及时有效地解决问题，协助提升客户体验

项目管理范围：

除技术支持职责外，该职位还涉及关键的项目管理任务，以确保软件支持计划的顺利执行。成功的候选人将负责：

  • 定义与规划： 与利益相关者合作，确定项目范围、目标和与业务目标一致的交付成果。
  • 制定项目计划： 制定详细的项目计划、时间表和进度安排，确保所有任务清晰列出且按时完成。
  • 监控进度： 跟踪项目里程碑，监控进展，并实施有效的风险管理策略以应对潜在挑战。
  • 协调与沟通： 作为技术团队与项目利益相关者之间的联络人，提供定期状态更新并促成会议。
  • 文档记录与报告： 维护全面的项目文档和报告，确保整个项目生命周期内的透明度和问责制。
  • 持续改进： 识别流程改进领域，并与团队合作实施项目管理和支持运营的最佳实践。

资格要求

必备技能与能力：

  • 客户支持： 能够有效管理客户互动
  • 解决问题： 具备优秀的问题解决能力和敏锐的分析思维
  • 沟通能力： 具备良好的口头和书面沟通技巧
  • 团队合作： 能够在协作团队环境中良好工作

其他资格要求：

  • 拥有软件bug排除经验者优先考虑
  • 熟悉项目管理原则和工具者优先
  • 无特定学历要求；关键在于学习和适应的意愿

Company Description

About Total Business Solutions Sdn Bhd

Founded in 1991, Total Business Solutions Sdn Bhd is a leading software development company with decades of experience delivering innovative technology solutions. Our rich history is built on a commitment to quality, customer satisfaction, and continuous improvement.

As we continue to grow and evolve in a rapidly changing industry, we are excited to welcome fresh talent to our team. We believe that new ideas and perspectives are essential for innovation, and we're looking for individuals who are passionate about technology and eager to contribute to our success. Join us and be a part of a dynamic, forward-thinking company that values creativity, collaboration, and professional growth.

Role Description

Position: Software Support Specialist

Type: Full-Time (On-site)

Location: Johor Bahru

Key Responsibilities:

Provide customer and technical support on a daily basis.

Perform software troubleshooting and provide analytical support.

Collaborate with team members to resolve technical issues.

Assist in enhancing customer experience through prompt and effective problem resolution.

Project Management Scope:

In addition to the technical support responsibilities, the role will also involve key project management duties to ensure the smooth execution of software support initiatives. The successful candidate will:

Define and Plan: Collaborate with stakeholders to establish project scope, objectives, and deliverables aligned with business goals.

Develop Project Plans: Create detailed project plans, timelines, and schedules, ensuring all tasks are clearly outlined and deadlines are met.

Monitor Progress: Track project milestones, monitor progress, and implement effective risk management strategies to handle potential challenges.

Coordinate and Communicate: Act as a liaison between technical teams and project stakeholders, providing regular status updates and facilitating meetings.

Documentation and Reporting: Maintain comprehensive project documentation and reports, ensuring transparency and accountability throughout the project lifecycle.

Continuous Improvement: Identify areas for process improvement and work with the team to implement best practices in project management and support operations.

Qualifications

Essential Skills and Abilities:

Customer Support: Ability to effectively manage customer interactions.

Troubleshooting: Strong troubleshooting abilities to diagnose and resolve software issues.

Problem-Solving: Excellent problem-solving skills with a keen analytical mindset.

Communication: Strong verbal and written communication skills.

Teamwork: Ability to work well within a collaborative team environment.

Additional Qualifications:

Experience in software troubleshooting is an advantage.

Familiarity with project management principles and tools is a plus.

No specific education restrictions; a willingness to learn and adapt is key.

Job Type: Full-time

Pay: RM2,800.00 - RM3,200.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Commission pay
  • Performance bonus

Language:

  • Mandarin (Required)
  • Bahasa (Preferred)

Work Location: In person