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Floor Supervisor (F&B)

RM 3,000 - RM 3,500 / month

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Responsibilities

  • Supervise and manage a team of servers, bartenders, cooks, and other front- and back-of-house staff.
  • Handle customer complaints and concerns, aiming for resolution and customer satisfaction.
  • Monitor food and beverage inventory, ensuring timely reordering of stock and minimizing waste.
  • Assist in budget planning and control, ensuring that costs stay within the department's financial objectives.
  • Assist in the recruitment and onboarding of new staff members.
  • Assist with organizing and overseeing special events, banquets, or catering services when needed.
  • Help execute marketing and promotional campaigns to increase customer engagement and satisfaction.
  • Monitor sales performance and suggest initiatives to increase revenue (e.g., promotions, special events).
  • Ensure that checklists, inventory counts, and cash management procedures are followed properly.
  • Oversee food preparation and presentation, ensuring consistency and quality.
  • Ensure that health and safety standards are followed at all times.
  • Maintain cleanliness and organization of dining areas, kitchens, and storage spaces.
  • Ensure that the restaurant/venue is operating in compliance with all quality standards and customer expectations.
  • Train, motivate, and evaluate staff to ensure high levels of performance and customer service.
  • Handle scheduling & timekeeping
  • Address and resolve staff performance or behavioral issues as needed.

Requirements:

  • High school diploma or equivalent; associate’s or bachelor’s degree in hospitality or business management preferred.
  • Proven experience in the F&B industry, with at least 2-3 years in a supervisory or leadership role.
  • Strong knowledge of food and beverage operations, including serving techniques, menu planning, and quality control.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle high-pressure situations.
  • Strong organizational and time-management skills.
  • Knowledge of health and safety regulations in the food industry.
  • Proficient in POS systems, scheduling software, and Microsoft Office Suite.
  • Able to work as a team.
  • Must be willing to work on shifts (retail hours) / weekends and public holidays.
  • Open for Malaysian citizen only.

Grow with us and be part of our culture. Shortlisted candidate will be expecting a call from our team within two (2) weeks.

Click the “APPLY” button now.

Job Type: Full-time

Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

  • Health insurance
  • Parental leave

Schedule:

  • Weekend jobs

Supplemental Pay:

  • Overtime pay

Ability to commute/relocate:

  • Ampang: Reliably commute or planning to relocate before starting work (Required)

Education:

  • STM/STPM (Preferred)