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Claim Advisor

Salary undisclosed

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  • Responsible for ensuring all Body & Paints (vehicle) jobs are created and managed efficiently using the Merimen system.
  • Has co-responsibility for customer satisfaction by ensuring customers are updated from time to time on the vehicle progress.
  • Liaising with customers to arrange the booking in and scheduling of repairs.
  • Key-in data and/or update customer’s information in system.
  • Coordinate/facilitates communication with customers for signature on various forms.
  • Ensuring a prompt and courteous response to all external and internal customer inquiries.
  • Responsible for collection of payment and follow-up closely with debtors (Insurance).
  • Liaise with Finance Department on cash and debt flow transaction.
  • Handle refund for customers/Insurance.
  • Ensure subcontractor Purchase Orders and Invoices are processed for payment.
  • Completing paperwork promptly and organizing documentation filing accurately to meet company and audit requirements.
  • At least 2 years of related working experience and 5-7 years of experience in the Automotive industry.
  • Minimum Certificate/SKM/SVM/Diploma in related education background.
  • Good communication and interpersonal skills.
  • Able to communicate in Bahasa & English (Mandarin is a plus).
  • Possess a positive work attitude and hardworking.
  • Medical allowance
  • Personal and Career Development