
Customer Service Executive (Live Chat)
RM 2,200 - RM 2,500 / month
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- Respond to customer inquiries via email, live chat, and other social media platforms in a timely, professional, and courteous manner.
- Resolve customer issues and complaints, escalating when necessary to ensure complete customer satisfaction.
- Maintain a thorough knowledge of the Company's products, services, and policies to effectively address customer inquiries.
- Process and fulfill customer orders, including top-up orders, ensuring accuracy and timeliness in execution.
- Handle returns and exchanges, as well as perform necessary follow-ups to ensure customer satisfaction.
- Collaborate with other departments and colleagues to address and resolve customer concerns or requests.
- Keep accurate records of customer interactions, transactions, and feedback.
- Identify trends in customer issues and provide recommendations for process improvement.
- Participate in ongoing training and development programs to maintain and enhance product knowledge and customer service skills.
- Foster a cooperative and supportive work environment with colleagues to enhance overall team performance.
- Perform any other duties and responsibilities as reasonably assigned by the Supervisor.
- Report any issues faced during work to the Supervisor for timely resolution and support.
- Candidates with any education background are welcomed to apply
- Fresh Graduates are encouraged to apply
- Can speak English, Bahasa Malaysia, Mandarin
- Previous working experience in Customer Service, or Customer Service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
- Possess Good Telephone Etiquette with a Smiley Voice
- Knowledge in handling basic computer (Microsoft Excel/Word etc)
- Good Communication and Interpersonal Skills
- Ability to Multi-Task, Priorities and Manage Time Effectively
- Social Media Savvy
- Annual Leave and Sick Leave
- Bonus
- Overtime Pay
- KWSP and SOCSO
- Medical & Insurance Coverage
- Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
- Career Progression opportunities - you maybe able to get promotion easily.