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Customer Service Executive (Live Chat)

RM 2,200 - RM 2,500 / month

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  • Respond to customer inquiries via email, live chat, and other social media platforms in a timely, professional, and courteous manner.
  • Resolve customer issues and complaints, escalating when necessary to ensure complete customer satisfaction.
  • Maintain a thorough knowledge of the Company's products, services, and policies to effectively address customer inquiries.
  • Process and fulfill customer orders, including top-up orders, ensuring accuracy and timeliness in execution.
  • Handle returns and exchanges, as well as perform necessary follow-ups to ensure customer satisfaction.
  • Collaborate with other departments and colleagues to address and resolve customer concerns or requests.
  • Keep accurate records of customer interactions, transactions, and feedback.
  • Identify trends in customer issues and provide recommendations for process improvement.
  • Participate in ongoing training and development programs to maintain and enhance product knowledge and customer service skills.
  • Foster a cooperative and supportive work environment with colleagues to enhance overall team performance.
  • Perform any other duties and responsibilities as reasonably assigned by the Supervisor.
  • Report any issues faced during work to the Supervisor for timely resolution and support.
  • Candidates with any education background are welcomed to apply
  • Fresh Graduates are encouraged to apply
  • Can speak English, Bahasa Malaysia, Mandarin
  • Previous working experience in Customer Service, or Customer Service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
  • Possess Good Telephone Etiquette with a Smiley Voice
  • Knowledge in handling basic computer (Microsoft Excel/Word etc)
  • Good Communication and Interpersonal Skills
  • Ability to Multi-Task, Priorities and Manage Time Effectively
  • Social Media Savvy
  • Annual Leave and Sick Leave
  • Bonus
  • Overtime Pay
  • KWSP and SOCSO
  • Medical & Insurance Coverage
  • Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
  • Career Progression opportunities - you maybe able to get promotion easily.