Epicareer Might not Working Properly
Learn More

Mandarin-Speaking Customer Service Executive

RM 4,000 - RM 4,999 / month

Checking job availability...

Original
Simplified
We are looking for a Customer Service Executive who is fluent in Mandarin and English to support our customers efficiently and professionally. The ideal candidate should have excellent communication skills, problem-solving abilities, and a customer-first mindset. Key Responsibilities: - Provide customer support via phone, email, and other channels. - Communicate with Mandarin-speaking customers, resolving inquiries and issues effectively. - Assist customers with account-related concerns, product information, and service troubleshooting. - Handle complaints professionally and escalate issues when necessary. - Maintain detailed records of customer interactions and solutions provided. - Work closely with other teams (technical support, finance, sales) to ensure a smooth customer experience. - Provide translation support for Mandarin-related customer inquiries or documents if required. - Stay updated with company policies, products, and services to provide accurate assistance.