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Reservation Talent

  • Full Time, onsite
  • TAGAHAN SDN BHD (MERCURE KOTA KINABALU CITY CENTRE)
  • Kota Kinabalu, Malaysia
Salary undisclosed

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The Reservation Talent handles bookings through phone, email, and online platforms, ensuring accurate entries and adherence to policies. They provide information on rates, packages, and hotel facilities while processing payments, deposits, and special requests. Coordination with Front Office and Housekeeping ensures seamless guest arrivals. They apply up-selling techniques to maximise revenue, manage booking modifications and cancellations, and address guest inquiries or escalate issues when needed. Additionally, they respond to emails and calls promptly and professionally.