Epicareer Might not Working Properly
Learn More
S

Senior Customer Service

Salary undisclosed

Checking job availability...

Original
Simplified
Main responsibilities Customer support - Support client technical enquiries, provide solution and follow through on technical cases - Troubleshooting support, offsite and on-site Service planning and execution - Closing the loop on technical issues, lessons learned and potential improvements into consideration for service planning - Holds the responsibility to ensure that the technical and service requirement is planned and executed - Provide onsite troubleshooting support - Owns technical support, scope definition, service planning and execution for outages by working closely within the technical support team - Service planning, arrangements and gathering resources - Mobilize resources, execution of services and following-up with monitoring/control - Closing the loop on lessons learned with technical support and future service planning & executions - Closing cost and service billings