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Operations Executive

RM 2,500 - RM 3,700 / month

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The Operations Executive provides front end customer support and will be responsible to track and log all customer complaints and enquiries from multiple channels. The person will be working in a team to provide high level administrative and backend support by allocating service technicians to address customer issues, handling information requests and to provide quick documentation turn-over to ensure efficient billing cycle.

  • Will serve as front line customer support- to handle customer complaints and log all cases into Helpdesk Ticketing software. All cases are to be resolved within SLA
  • To manage and utilise group of service technicians and subcontractors to resolve cases. Scheduling and delegation of service jobs to all allocated technicians on a daily basis.
  • To generate servicing and spare parts quotations to customers, to review all reports of completed service jobs to check for completeness and correctness before passing on to Finance for invoicing.
  • Provide technical support and necessary documentations to customers for troubleshoot.
  • Provide other miscellaneous administrative support.
  • Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Business Studies/Administration/Management or equivalent.
  • Required languages: English, Bahasa Malaysia. Candidate must be fluent in spoken and written English.
  • Proficient in MSOffice. Experience with Helpdesk Ticketing solutions and Field Service Management solutions is an advantage.
  • At least 2 years of working experience in any Customer Support roles preferred but not compulsory. Added experience in mechanical/electrical engineering is an advantage.
  • Candidate is expected to have strong inter-personal skills and able to work in a team under minimal supervision
  • Good communication skills- ability to present problems and solutions in non-technical jargon.
  • Must be organised, driven and able to multi-task in a dynamic work environment. Able to perform under pressure.
  • Opportunities for organic career growth within organisation
  • Attractive remuneration package
  • Be part of the industry's leading premium bakery equipment supplier