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Customer Service Executives

Salary undisclosed

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• Answering inbound calls from customers. • Retain the customers to continue using our telco plan. • Promoting our telco plans and promotions. • Work closely with team members and leaders always to achieve quality results and productivity. • Ensure efficient escalation of priority request/feedback towards effective resolution. • Participate in ad hoc projects as required. • Proactively identify areas of service and procedural improvement and make recommendations to the team leader. • Upsell and cross- sell skills with ability to provide alternate solutions and suggestions. • Any other duties assigned by the team leader