Front Desk Receptionist

Position Summary: The Front Desk Receptionist plays a crucial role in ensuring the hotel (International Academic Exchange Centre)'s guests have an outstanding experience. The receptionist is responsible for providing a warm welcome, efficient service, and addressing guests' needs promptly. The role also involves supporting the management team in enhancing hotel profitability and guest satisfaction. Responsibilities: 1. Guest Relations: -Greet and welcome guests upon arrival with a friendly and professional demeanour. -Handle guest check-ins and check-outs efficiently and accurately. -Address guest inquiries, requests, and complaints promptly, ensuring a positive guest experience. -Provide guests with accurate information about the hotel’s facilities, services, and local attractions. 2.Operational Duties: -Maintain a clean and organized front desk area. -Process guest payments and manage billing accurately. -Ensure that guest records are updated and maintained properly in the hotel’s management system. -Coordinate with housekeeping and other departments to fulfil guest requests. 3.Standards and Procedures: -Adhere to hotel policies, procedures, and brand standards. -Ensure compliance with health and safety regulations. -Follow the standard operating procedures for emergency situations. 4.Team Collaboration: Work closely with other hotel staff to ensure smooth operations. Assist colleagues during busy periods and provide training to new front desk staff as needed. Maintain a positive working relationship with all hotel departments. 5.Personal Development: -Participate in ongoing training programs to enhance skills and knowledge. -Stay updated on industry trends and best practices. Qualifications: •Education: Diploma or equivalent. A diploma or degree in hospitality management is a plus. •Experience: Previous experience in a customer service role, preferably in the hospitality industry. •Skills: -Excellent communication and interpersonal skills. -Strong problem-solving abilities. -Proficient in using hotel management software and basic financial transactions. -Ability to multitask and remain calm under pressure. Additional Requirements: • Ability to work flexible hours, including weekends and holidays. • Proficiency in English; proficiency in Mandarin is an advantage; knowledge of additional languages is an asset; • A friendly and professional demeanour with a positive attitude towards teamwork. Working Conditions: • The position requires standing for extended periods. • The role may involve working in shifts, including evenings, nights, and early mornings. By joining our team, you will contribute to creating a welcoming and efficient environment for our guests, ensuring their stay is comfortable and memorable.