Telesales Executive

KEY RESPONSIBILITIES AND ACCOUNTABILITIES - Support sales activities and assist customers through various sales channels - Manage social media postings and promptly respond to customer inquiries - Present, promote, and sell products/services with compelling arguments to both existing and prospective customers - Build and maintain positive business and customer relationships - Proactively reach out to customer leads via cold calling - Resolve customer problems and complaints efficiently to ensure maximum satisfaction - Meet and exceed sales targets and outcomes within the designated timeline - Collaborate with team members and other departments to coordinate sales efforts - Analyze market potential, track sales, and prepare status reports - Provide management with reports on customer needs, problems, interests, competitive activities, and opportunities for new products and services - Willingness to work extra shifts when needed QUALIFICATION AND REQUIREMENTS - Minimum of SPM, Diploma, or Advanced/Higher/Graduate Diploma in any field - At least 1 year of relevant working experience in the field - Customer service experience is a plus - Fluent in English and Bahasa Malaysia, both spoken and written; additional languages are a bonus - Confident in client correspondence over the phone - Proficient with Microsoft Office applications WHY JOIN US - Comprehensive medical benefits for you, your spouse, and children, ensuring your well-being is our top priority. - Rest easy with our group term life coverage, providing you with security and assurance. Stay energized with meal allowances that keep you fueled throughout the day. - An in-house futsal court, badminton court, plus a gym for post-work workouts. - A variety of fun-filled events and gatherings to unwind. - Achieve a healthy work-life balance, ensuring you thrive both in and out of the office.