Order Management Coordinator (Japanese speaker)

Job Description Seamless execution from order, book to ship through working closely with internal cross functional teams. (Sales, Finance, Product and Fulfillment center) Process orders with correct documents in compliance with policies and procedures. Be the single point of contact for customers on their orders and inquiries thorough email and chat. Handling inquiries and questions, handle complaints, troubleshoot problems and provide information as requested. Review scheduled ship date for each orders and provide ship commit to customer upon request. Attend weekly business meeting and provide info on shippable orders for the month. Assigned serial numbers to orders prior to shipments. Provide reports to customers as requested after shipments closed. Assigned to work on improvement projects to drive and achieve higher levels of service quality and ensuring customer satisfactions. #LI-WL1 Basic Requirements Candidate must have minimum a Bachelor's Degree in relevant fields. 3-5 years experience in order management, customer service or related type of experience preferred. Excellent command of Japanese in spoken and written form. (Native or JLPT N2 above only) Fluent in English, good comprehension in English Knowledge of MS Office, especially Excel ,Word, Power point on cloud is essential. Ability to work with various stakeholders and create proactive partnerships. Self starter and independent worker. SAP / Oracle or other database system experience are preferred. Attention to detail, creative and result oriented. Able to apply initiative to solve problems and improve work processes. Communicates information effectively and in an appropriate manner. Good attitude, team player and adaptable to change as per business decisions.