Corporate Administration Assistant

Responsibilities (Implementation/ Setup Team): Analyse an organization and design its processes and systems Assessing the business model and its integration with technology Access current state, identify customer requirements and define the future state and/or business solution New client implementation Servicing administration include preparation of reports, system setups, etc, Defines project requirements by identifying project milestones, phases and elements Create direct channels of communication to software and application developers Maintaining user documentation, including training users and effectively communicating them to the relevant stakeholders Maintain an outstanding relationship with clients and internal teams Responsibilities (Account Management Team): Coordinate with various units to troubleshoot problems and perform service recovery Create, maintain and manage the databases of our clients Preparation of reports to be sent to clients Deliver exceptionally high standards of customer service Liaises with relevant parties to resolves issues that have been escalated Requirements: Preferably 1 years related experience in customer service and medical industry Medical knowledge is an advantage At least a Degree in any discipline Passion for service and strong team player Able to work independently under minimal supervision Converse fluently in English Possess effective communication and interpersonal skills Proficient in Microsoft Office (MS Words/ MS Excel) Diligent, able to multi-task and a strong sense of accountability Comfortable to handle big data set in excel