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Guest Service Assistant

RM 2,500 - RM 3,500 / month

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  • Assist the Hospitality and Guest Services Manager with the smooth operation of the accommodation and guest service functions
  • Ensure that all guests receive a warm welcome friendly and memorable welcome
  • Work closely with bookings & reservations, housekeeping, concierge, security, food & beverage and golf operations regarding guest requirements to ensure that all guests’ needs and expectations are met throughout their stay
  • Ensure that all guest enquiries and complaints, whether in person, on the telephone or via email, are dealt with in a friendly and professional manner, ensuring guest satisfaction at all times. Where appropriate ensure that comments and complaints are reported to management
  • Deal with guest bookings, check in and check out and provide standard reports to other departments as required (i.e. arrivals / departure lists, special requests etc)
  • Keep up to date with availability, promotions and pricing in order to provide advice to guests as necessary and maximise sales opportunities
  • Assist with the co-ordination of guest itineraries including liaising with external service providers and venues and provide guests with information on local amenities as required
  • Process settlement of guests’ accounts and ensure that appropriate payment methods are adhered to
  • Promote Trump International Golf Links’ facilities and conduct accommodation and facilities tours for potential guests
  • Ensure that the front of house and guest areas are well maintained at all times
  • As required assist with the co-ordination and delivery of dining, events and food & beverage service
  • Any other duties as directed by the Hospitality & Guest Services Manager or other member of the management team
  • Candidates must possess at least Diploma
  • Able to speak in English, Bahasa Malaysia and Mandarin
  • Fresh graduate are welcome to apply
  • Excellent communication and interpersonal skills with a confident and outgoing personality and an ability to interact with people at all levels
  • Ability to take initiative and a practical approach to problem solving
  • Passion for delivering exceptional guest service
  • Courteous and pleasant attitude towards guests and colleagues
  • Ability to work as part of a team
  • Good attention to detail
  • Ability to work under pressure and juggle competing priorities in a busy, fast paced and challenging environment with minimum supervision
  • Annual Leave
  • Medical Leave
  • EPF, SOCSO