
Guest Service Assistant
RM 2,500 - RM 3,500 / month
Checking job availability...
Original
Simplified
- Assist the Hospitality and Guest Services Manager with the smooth operation of the accommodation and guest service functions
- Ensure that all guests receive a warm welcome friendly and memorable welcome
- Work closely with bookings & reservations, housekeeping, concierge, security, food & beverage and golf operations regarding guest requirements to ensure that all guests’ needs and expectations are met throughout their stay
- Ensure that all guest enquiries and complaints, whether in person, on the telephone or via email, are dealt with in a friendly and professional manner, ensuring guest satisfaction at all times. Where appropriate ensure that comments and complaints are reported to management
- Deal with guest bookings, check in and check out and provide standard reports to other departments as required (i.e. arrivals / departure lists, special requests etc)
- Keep up to date with availability, promotions and pricing in order to provide advice to guests as necessary and maximise sales opportunities
- Assist with the co-ordination of guest itineraries including liaising with external service providers and venues and provide guests with information on local amenities as required
- Process settlement of guests’ accounts and ensure that appropriate payment methods are adhered to
- Promote Trump International Golf Links’ facilities and conduct accommodation and facilities tours for potential guests
- Ensure that the front of house and guest areas are well maintained at all times
- As required assist with the co-ordination and delivery of dining, events and food & beverage service
- Any other duties as directed by the Hospitality & Guest Services Manager or other member of the management team
- Candidates must possess at least Diploma
- Able to speak in English, Bahasa Malaysia and Mandarin
- Fresh graduate are welcome to apply
- Excellent communication and interpersonal skills with a confident and outgoing personality and an ability to interact with people at all levels
- Ability to take initiative and a practical approach to problem solving
- Passion for delivering exceptional guest service
- Courteous and pleasant attitude towards guests and colleagues
- Ability to work as part of a team
- Good attention to detail
- Ability to work under pressure and juggle competing priorities in a busy, fast paced and challenging environment with minimum supervision
- Annual Leave
- Medical Leave
- EPF, SOCSO