
Manager - Operation (Credit Recovery)
RM 4,000 - RM 4,999 / month
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Responsibilities Manage and direct operations team to achieve client targets. Identify and address problems and opportunities for team department. Conduct regular meetings with team to discuss about issues, concerns, updates. Create and implement strategies to increase the number of successful collections on outstanding debt. Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints. Requirements *Bachelor Degree in any fields OR min 5 years working experience in credit recovery or related field. *Excellent knowledge in debt collection/ sales marketing/ customer services. *Able and ready to work outstation. *Adaptable to change, able to pivot and find alternate solutions, demonstrated capability in meeting new challenges. *Able to work at Ampang, Kuala Lumpur.