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Responsibilities: - Providing technical support remotely or on-site, assisting customers with issues or inquiries. - Working closely with internal teams or the principal support team to ensure issues are resolved effectively. - Participating in an on-call rotation to support after-hours issues, ensuring compliance with customer SLAs. - Updating the ticketing system with the status of incidents, requests, and projects in a timely manner. - Contributing to documentation efforts to maintain records, project documentation and knowledge bases for troubleshooting and support. - Conduct project or implementation User Acceptance Testing (UAT) and commissioning with customers Required Education and Experience: - Diploma or Degree in an IT-related field. - Strong communication and customer management skills, with the ability to effectively articulate technical solutions and remedial action plans through both oral and written communication. - Ability to work independently with minimal supervision, lead troubleshooting efforts, and manage projects effectively. - Proven skills in troubleshooting, problem-solving, and presenting technical information. - Demonstrated ability to collaborate with others and maintain a positive team attitude. Possess strong concept or experience with technology below: - Strong understanding or experience in managing servers and virtualization technologies. - Knowledge or experience with storage systems and backup solutions to maintain data integrity and availability. - Familiarity with networking technologies, protocols, and infrastructure