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Assistant Manager, RPA Center Support & Delivery

Salary undisclosed

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• Perform BAU activities as per defined in accordance to USCRPA operational policy which are generally of medium to complex scenarios. • Responsible for communicating with users to understand, log, categorize and develop and maintain development documentation (Functional and Technical Specifications) and other relevant documentation as necessary (for example, new connector or customized connector) to ensure development work and compliance to Change Governance and Information Security. • Implement changes related to incidents & change requests and deploy to production system. • The resolution time of incidents and change requests should meet agreed SLA based on their priority. • As needed, perform code reviews, exercise regression testing, and conduct user-acceptance testing. • Co-ordinate and perform regular patches, upgrades to the platform • Supporting Team Manager on work assignments as per required.