Epicareer Might not Working Properly
Learn More

Customer Service Representative Mandarin Speaker MarchIntake

Salary undisclosed

Checking job availability...

Original
Simplified
Project: Utility project JOB DESCRIPTION: Manage customer interactions across various channels (phone, email, chat) while ensuring an accurate record of all interactions in the CRM system. Resolve customer issues or escalate them as necessary, ensuring that each issue is managed efficiently and professionally. Manage inquiries related to tariffs, usage, account status, reconnection requests, and other relevant matters. Address billing and metering issues, for enhancing service quality. Offer expert guidance on energy efficiency, renewable energy options, and product usage to help customers make good decisions. Monitor and address customer inquiries and complaints to ensure prompt resolution. Organize inquiries and rescheduling for smart meter installations across the country. Deliver immediate and proactive measures to resolve issues efficiently when SLAs are not met.