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(Japanese speaker)Voice/Non-voice Customer support

  • Full Time, onsite
  • MANPOWER STAFFING SERVICES (M) SDN BHD
  • Kuala Lumpur, Malaysia
RM 6,000 - RM 7,999 / month

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Receives incoming calls and/or chats. Responds in accordance with channel received with first call resolution as a goal. • Provides prompt, reliable, and accurate information to customers while maintaining effective communication during conversations by adjusting to the pace and technical level of the customer. • Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction. • Provides expertise and recommendations; may require some upselling. • Accurately logs all interactions via the client’s Contact Management System. • Successfully maintains call center metrics. • Recognizes and adjusts support approach to accommodate all levels of customer’s experience.