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Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Customer Service Assistant Lead

RM 1,800 - RM 2,800 / month
Checking job availability...
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As a Customer Service Assistant Lead, you are responsible for providing exceptional customer support by handling inquiries, resolving complaints, and ensuring satisfaction with the Bubble Gum X Group’s products and services. The role involves coordinating with various departments, maintaining detailed customer records, and actively contributing to the continuous improvement of the customer service function. This position plays a key role in delivering high-quality customer experiences, particularly within the beauty and skincare industry.

1. Customer Support:

  • Feedback Handling: Gather customer feedback regarding beauty products and services, providing accurate and helpful assistance to ensure customer satisfaction.
  • Complaint Resolution: Manage and resolve customer complaints related to beauty products and services in a timely and professional manner, ensuring a satisfactory resolution.
  • Follow-Up Services: Conduct follow-up communications with customers to ensure their issues have been resolved and they are satisfied with the service received.

2. Communication and Collaboration:

  • Interdepartmental Coordination: Collaborate with other departments, such as logistics, technical support to ensure seamless service delivery and resolve customer issues.
  • Customer Feedback: Collect and analyze customer feedback, identifying trends and areas for improvement to enhance overall service quality.
  • Customer Relationship Management: Build and maintain strong relationships with customers, ensuring a positive experience and encouraging repeat business.

3. Record Keeping and Reporting:

  • Documentation: Maintain accurate and detailed records of customer interactions, complaints, and resolutions, ensuring compliance with Company policies and data protection regulations.
  • Reporting: Prepare and submit regular reports on customer service activities, highlighting key metrics and areas for improvement.
  • SOP Compliance: Ensure all customer service activities comply with Standard Operating Procedures (SOPs) and Company guidelines.

4. Beauty Industry-Specific Responsibilities:

  • Product Knowledge: Maintain an in-depth understanding of the beauty products offered, including ingredients, usage instructions, and benefits, to provide accurate information and recommendations to customers.
  • Skin Care and Cosmetics Advice: Offer expert advice on skincare routines, cosmetics application, and beauty treatments, tailored to individual customer needs and concerns.
  • Trends and Innovations: Stay informed about the latest beauty trends and innovations to provide up-to-date information and recommendations to customers.
  • Communication Channel Management: Manage the related communication channels, including social media platforms and hotline, to handle inquiries, engage customers, and boost sales as well as enhance brand awareness.

5. Bookings and Coordination:

  • Collaborative Team Support: Work closely with the CSEs to manage the high volume of inquiries effectively and efficiently, ensuring all customer needs are addressed in a timely manner.
  • Facilitate Customer Bookings: Provide support in organizing customer bookings including sending reminders & rescheduling, to ensure seamless scheduling and optimal capacity management at all times.

6. Ad-Hoc Duties:

  • Special Projects: Assist with special projects and initiatives as assigned by management, contributing to the overall success of the customer service department.
  • Continuous Improvement: Participate in training and development opportunities to enhance skills and knowledge, staying updated on industry trends and best practices.

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM1,800.00 - RM2,800.00 per month

Benefits:

  • Additional leave
  • Dental insurance
  • Free parking
  • Health insurance
  • Maternity leave
  • Meal allowance
  • Opportunities for promotion
  • Professional development

Language:

  • Mandarin (Preferred)
  • Bahasa (Preferred)

Work Location: In person