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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
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  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...
T

Customer Support Coordinator

  • Full Time, onsite
  • Two95 HR Hub Recruitment Agency Sdn. Bhd.
  • Bangsar South, Malaysia
RM 4,000 - RM 4,500 / month
Checking job availability...
Original
Simplified

Hiring immediately at Bangsar South - " Customer Support Coordinator "

Require Candidates with

  • Proficiency in using Zendesk or similar CRM tools.
  • Strong Communication skills
  • Available to work for Night / Rotational shifts

Department: Global Technical Support center

Job Summary:

The Call Buster is a key frontline role responsible for taking and resolving customer calls during US support hours but subject to rotational. This position requires strong

problem-solving abilities, excellent customer service skills, and proficiency in using Zendesk to document and address issues effectively.

Key Responsibilities:

1. Call Handling:

o Serve as the first point of contact for customers, addressing inquiries, complaints, and issues.

o Engage customers professionally and keep them informed while resolving their concerns.

o Escalating to right support team according to priority of the issue

2. Issue Diagnosis:

o Ask relevant and detailed questions to drill down and identify the root cause of customer issues and address the ticket to relevant support team.

o Provide appropriate solutions or escalate complex issues as needed.

3. Zendesk Operations:

o Utilize Zendesk for tracking, documenting, and resolving customer cases efficiently.

o Maintain accurate and thorough records of all interactions.

4. Customer Service:

o Deliver exceptional customer experiences by maintaining a friendly and empathetic tone.

o Ensure customers feel valued and engaged throughout the interaction.

5. Night Shift Availability:

o Work exclusively during the night shift but subject to rotational, providing uninterrupted support to customers.

6. Continuous Improvement:

o Stay updated on company policies, products, and services to provide accurate information.

o Contribute to improving customer support processes through feedback and insights.

Qualifications:

· Education: High school diploma or equivalent; additional certifications in customer service or Zendesk are a plus.

· Experience: 1-2 years in customer service or a similar role, preferably with night shift experience.

· Skills:

o Proficiency in using Zendesk or similar CRM tools.

o Strong verbal and written communication skills in fluent English.

o Ability to document interactions and resolutions clearly and accurately.

o Excellent questioning skills to diagnose issues effectively.

Key Competencies:

· Customer-focused approach with the ability to keep customers engaged.

· Strong problem-solving and critical-thinking abilities.

· Attention to detail in documenting and following up on issues.

· Adaptability to work in a fast-paced and challenging environment.

Job Type: Full-time

Pay: RM4,000.00 - RM4,500.00 per month

Schedule:

  • Rotational shift

Ability to commute/relocate:

  • Bangsar South: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Do you have experience in Zendesk or any CRM ? pl mention what CRM ?
  • Are you willing to work in NIGHT and rotational shifts?

Language:

  • Fluent English speaking and writting (Required)