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CUSTOMER SERVICE REPRESENTATIVE ( MANDARIN SPEAKING)

RM 2,800 - RM 3,800 / month

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  • Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in any field.
  • At least 2 years of Customer Service experience in manufacturing sector is required for this position.

Responsibilities

  • Liaising with customer on the confirm purchase order.
  • Generating sales order by using system ( SAP) upon received purchase order from customer.
  • Review current finish good balance quantity and make delivery arrangement with warehouse if stock available.
  • notifying planner on the customer ordering to obtain target or planning date delivery if there are no balance stock or new production output required.
  • Follow up with planner on the commit delivery date.
  • Notifying customer on the delivery status.
  • Liaise with warehouse for the delivery arrangement.
  • Handling customers complain for any related issue once complete the delivery date.
  • Notifying respective department / section upon received customer complaint if any.
  • Preparing report on weekly and monthly basic which including consignment billing, report billing , FG report, inventory report forecaster report and maintaining interco pricing.
  • Attending meeting internal or external.
  • Any others tasks as and when assigned by the management.
  • Follow the company's environment policy and procedures and comply with any environmental related legal or regulatory requirement.

Job Types: Full-time, Permanent

Pay: RM2,800.00 - RM3,800.00 per month

Benefits:

  • Health insurance
  • Maternity leave

Schedule:

  • Day shift