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Digital Media Operator / Ingest Operator

Full Time, onsite
TWO95 International, Inc
Bangsar South, Malaysia

RM 3,800 - RM 5,500 / month

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Digital Media Operator / Ingest Operator

Responsible for Ingest and Adpro

Department Operations

Location Kuala Lumpur

Reporting to Connectivity Manager

Managing Nil

Opportunity As a key member of the Production team, this role is focused on the receiving of and processing of files to a quality that meets the specifications of the destination and the

customer requirements, within the SLA.

Your Responsibilities

Digital Media

· To ensure client’s orders and material are processed ready for ingest, and communicate

any problems/issues with the client effectively and in a timely manner. To assist clients

with all aspects of their order or any queries they may have.

· ingesting material, to the highest quality, into the system ensuring high

productivity at all times with a constant flow of ingestion.

· FTP administration; Transcoding; QC and reporting; Digital File Reviewing and Ingest;

various post-production techniques

· to ensure client’s orders and material are processed ready for ingest

· to constructively and proactively liaise within the team to ensure material is ingested

and work is completed within SLA

· to communicate any problems/issues effectively and in a timely manner

· Fixing and Creating broadcast compliant files for delivery using post production tools

· to constructively and proactively liaise within the Production team to ensure material is

ingested and work is completed within timeframes, customers are advised and charged

appropriately for fixes.

· Maintain current clients & revenues by playing your part in ensuring the smooth running

ingest, adpro and maintaining the high standards of Quality Control and Customer Service.

Operational Efficiency

· Ensure low error rate – Check material is available for ingestion within SLA

· Always work efficiently and effectively, using correct workflow and work procedures

· Testing end to end for TV or Broadcast products; reporting thoroughly back to agreed

escalation routes

· In conjunction with Traffic, prioritising Ingest tasks to meet SLA's and customer's

requirements.

· Executing the following tasks in a proficient manner: Ftp and nVerge administration;

Transcoding; QC and reporting; Digital File Review and Ingest; various post-production

techniques; other tasks that should become relevant to the role from time to time.

· Ensure you have the information and materials to complete the task to a satisfactory

quality within the given timeframe, if not then you must raise this with Traffic at the

earliest opportunity.

· Use all the technical tools efficiently and consistently and maintain an organized,

structured and repeatable workflow

· Follow Ingest Standard Operating Procedures

· Communicate promptly and courteously in a helpful and professional manner to Traffic

or other stakeholders.

· Ensuring that you maintain a customer-focused orientation at all times.

Documentation

· Issue a QC report for each clock on each order.

· Assist in creating and maintaining checklists and SOP's

· File a fault report for any software or hardware deficiency

· Understand that the Ingest department is part of a bigger chain of activities and

some flexibility may be needed to aid other departments in meeting their own

targets, whilst not compromising the aboveBe a part of a scheduled shift rotation

· Assignments as required and relevant by Management

· Achieve the KPIs

Skills & Experience Needed

Ideally you would currently be working in production, broadcast engineering, video editing

or related industries

· A minimum of 3 years experience in Ingest/ Post production services.

· A background in advertising or media AV support is as knowledge of Broadcaster,

· Advertising and Post House operations or workflow is a advantage

· Good knowledge of Digital / Social and Online Formats (MP4, WebM etc.)

· Good knowledge of broadcast file formats; MXF, MOV etc.

· Good knowledge of Adobe Premiere

· Basic understanding of Adobe Audition and audio editing software

· Good knowledge of Transcoders and File creation techniques

· Good Understanding of Containers, codecs and encoding techniques

Optional:

· Good knowledge of After Effects, Photoshop

o Editing toolkits, updating graphics, text layers

o Good knowledge of Adobe ecosystem

· Candidates must be eligible to work and live in the country of employment.

In reference to the JD, slight variation: we are open to a minimum experience of 1 year as training will be provided. Experience with or knowledge of Adobe Premier/ Video Editing is sufficient. Good English communication skills as the role communicates with international markets.

The remuneration details is as below.

Gross Monthly Salary: RM3800-RM4800 (will match skillset)

Annual Leave: 15 days,

Medical Leave: 14 days, and per government regulations

Hospitalization Insurance: Employee only, upon confirmation

Medical Outpatient: RM1000 per calendar year on reimbursement basis (claimed for Optical/Dental/Outpatient)

Work week: 5 days, 8 hours + 1 hour for breaks. Work on Malaysia Public holidays on a scheduled rotation basis.

Work Schedule: Shifts are scheduled between 4.30am to 2.30PM. No US shift.

Work on Public Holiday: Replacement Time in Lieu for the day worked only.Digital Media Operator / Ingest Operator