Responsibilities:
1. Appointment Management:
- Schedule and manage client appointments efficiently.
2. Client Communication:
- Respond promptly to client inquiries via phone, whatsapp and in-person.
3. Appointment Reminders:
- Send reminders to clients regarding their scheduled appointments.
4. Manage check in/out of pet hotel service
- Checking both dog and cats external parasites or tangles
- Enquire the client for the feeding instruction and behavior of the pets
5. Lobby Maintenance:
- Maintain cleanliness and organize the whole lobby area
6. Client Consent and Registration:
- Ensure clients complete necessary consent forms
- Manage client registrations and update database accordingly.
7. Payment Processing:
- Collect payments from clients
8. Handling of both dogs and cats
- Not afraid of any dog breeds or cat regardles of size
- Sending both pets day to day update to client
Requirement:
Previous experience in customer service or receptionist roles preferred.
- Strong communication skills and a customer-focused approach.
- Ability to multitask and prioritize responsibilities effectively.
- Attention to detail and organizational skills are essential.
- Must be comfortable and not afraid of both dogs and cats
Working hours: 9.30am - 6.30pm
Tuesdays: Off day
Sunday: 9.30am-4pm
Job Type: Full-time
Pay: RM1,800.00 - RM2,500.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Parental leave
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
Application Question(s):
- What language you can read, write and speak?
- Do you have pets? If yes, what pets do you have?
- Experience in front desk or customer service? If yes how many years?
- Are you comfortable handling dogs?
Expected Start Date: 04/19/2025