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Business Coordinator Executive

RM 2,000 - RM 3,000 / month

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  • Account Support & Relationship Management:
    • Assist Key Account Managers in maintaining and developing relationships with key accounts (merchants and customers) in the BNPL platform.
    • Act as a liaison between the client and internal teams to ensure smooth delivery of BNPL services.
    • Support the team in tracking the status of key accounts, ensuring timely updates and resolution of issues.
    • Operational Assistance:
      • Help in monitoring the onboarding process for new merchants or clients using BNPL services, ensuring a seamless experience.
      • Assist with the preparation of documentation, contracts, and compliance checks related to BNPL agreements.
      • Ensure that client inquiries, complaints, and requests are handled efficiently and escalated when necessary.
      • Data Management & Reporting:
        • Provide regular reports and insights related to account performance, usage of BNPL services, payment trends, and key metrics to management.
        • Assist with analyzing customer feedback and providing suggestions for improving the BNPL process.
        • Product & Service Support:
          • Work with the product and customer service teams to support clients in understanding and using BNPL features effectively.
          • Help identify opportunities for upselling and cross-selling BNPL products to existing key accounts.
          • Assist in troubleshooting issues related to BNPL transactions and act as a point of contact for any queries from the client’s end.
          • Client Communication & Coordination:
            • Ensure timely follow-up with clients on all ongoing matters, ensuring no gaps in communication.
            • Assist in preparing client-facing presentations, proposals, and other relevant materials.
            • Organize meetings, calls, and video conferences between key accounts and internal teams.
    • Education: Bachelor’s degree in Business Administration, Finance, Marketing, or a related field.
    • Experience: Fresh graduate or 1-2 years in business coordination, account management, client support, or a similar customer-facing role, ideally within the FinTech or BNPL industry.
    • Communication: Excellent verbal and written communication skills, with the ability to interact professionally with clients and internal teams.
    • Analytical: Strong attention to detail, organizational skills, and ability to analyze and interpret data to drive decision-making.
    • Customer-Centric: Ability to manage multiple priorities and maintain strong customer relationships.Ability to manage multiple priorities and maintain strong customer relationships.

    Benefit

    • EPF/SOCSO
    • Incentive/Commision