
Business Coordinator Executive
RM 2,000 - RM 3,000 / month
Checking job availability...
Original
Simplified
- Assist Key Account Managers in maintaining and developing relationships with key accounts (merchants and customers) in the BNPL platform.
- Act as a liaison between the client and internal teams to ensure smooth delivery of BNPL services.
- Support the team in tracking the status of key accounts, ensuring timely updates and resolution of issues.
- Operational Assistance:
- Help in monitoring the onboarding process for new merchants or clients using BNPL services, ensuring a seamless experience.
- Assist with the preparation of documentation, contracts, and compliance checks related to BNPL agreements.
- Ensure that client inquiries, complaints, and requests are handled efficiently and escalated when necessary.
- Data Management & Reporting:
- Provide regular reports and insights related to account performance, usage of BNPL services, payment trends, and key metrics to management.
- Assist with analyzing customer feedback and providing suggestions for improving the BNPL process.
- Product & Service Support:
- Work with the product and customer service teams to support clients in understanding and using BNPL features effectively.
- Help identify opportunities for upselling and cross-selling BNPL products to existing key accounts.
- Assist in troubleshooting issues related to BNPL transactions and act as a point of contact for any queries from the client’s end.
- Client Communication & Coordination:
- Ensure timely follow-up with clients on all ongoing matters, ensuring no gaps in communication.
- Assist in preparing client-facing presentations, proposals, and other relevant materials.
- Organize meetings, calls, and video conferences between key accounts and internal teams.
- Education: Bachelor’s degree in Business Administration, Finance, Marketing, or a related field.
- Experience: Fresh graduate or 1-2 years in business coordination, account management, client support, or a similar customer-facing role, ideally within the FinTech or BNPL industry.
- Communication: Excellent verbal and written communication skills, with the ability to interact professionally with clients and internal teams.
- Analytical: Strong attention to detail, organizational skills, and ability to analyze and interpret data to drive decision-making.
- Customer-Centric: Ability to manage multiple priorities and maintain strong customer relationships.Ability to manage multiple priorities and maintain strong customer relationships.
- Experience: Fresh graduate or 1-2 years in business coordination, account management, client support, or a similar customer-facing role, ideally within the FinTech or BNPL industry.
Benefit
- EPF/SOCSO
- Incentive/Commision