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IT Support

RM 3,000 - RM 8,000 / month

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  • Provide technical support for the installation, maintenance, and troubleshooting of interactive panels.
  • Assist customers in setting up and optimizing interactive panels for their specific needs.
  • Provide on-site and remote troubleshooting for hardware and software issues related to interactive panels.
  • Conduct training sessions for clients on how to use and maintain interactive panels effectively.
  • Collaborate with sales teams to understand customer requirements and provide tailored technical solutions.
  • Monitor and respond to IT support tickets related to interactive panel systems and other office automation tools.
  • Help customers integrate interactive panels with other office equipment and software.
  • Ensure smooth operation of the interactive panels at customer sites and handle any technical issues promptly.
  • Provide feedback and suggestions for product improvements based on customer interactions.
  • Maintain detailed logs of all support requests and resolutions for reference.
  • Graduate in Information Technology, Computer Science, or related field.
  • years of experience in IT support, preferably with a focus on interactive panels and office automation solutions.
  • Hands-on experience with interactive panels (e.g., installation, troubleshooting, maintenance).
  • Strong technical knowledge in hardware, software, networking, and system troubleshooting.
  • Proficiency in Microsoft Office Suite and other office automation systems.
  • Excellent problem-solving skills and ability to provide timely technical support.
  • Good communication skills and ability to train customers on system usage.
  • Ability to work independently and as part of a team.
  • Knowledge of audio-visual equipment and integration is a plus
  • Competitive salary.
  • Medical claims.
  • Annual leave (12+ days).
  • High commission structure (for sales and support efforts).
  • Opportunities for career growth, especially with exposure to innovative technologies like interactive panels.
  • Flexible working hours.
  • Training and development in interactive panel technology