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- Provide technical support for the installation, maintenance, and troubleshooting of interactive panels.
- Assist customers in setting up and optimizing interactive panels for their specific needs.
- Provide on-site and remote troubleshooting for hardware and software issues related to interactive panels.
- Conduct training sessions for clients on how to use and maintain interactive panels effectively.
- Collaborate with sales teams to understand customer requirements and provide tailored technical solutions.
- Monitor and respond to IT support tickets related to interactive panel systems and other office automation tools.
- Help customers integrate interactive panels with other office equipment and software.
- Ensure smooth operation of the interactive panels at customer sites and handle any technical issues promptly.
- Provide feedback and suggestions for product improvements based on customer interactions.
- Maintain detailed logs of all support requests and resolutions for reference.
- Graduate in Information Technology, Computer Science, or related field.
- years of experience in IT support, preferably with a focus on interactive panels and office automation solutions.
- Hands-on experience with interactive panels (e.g., installation, troubleshooting, maintenance).
- Strong technical knowledge in hardware, software, networking, and system troubleshooting.
- Proficiency in Microsoft Office Suite and other office automation systems.
- Excellent problem-solving skills and ability to provide timely technical support.
- Good communication skills and ability to train customers on system usage.
- Ability to work independently and as part of a team.
- Knowledge of audio-visual equipment and integration is a plus
- Competitive salary.
- Medical claims.
- Annual leave (12+ days).
- High commission structure (for sales and support efforts).
- Opportunities for career growth, especially with exposure to innovative technologies like interactive panels.
- Flexible working hours.
- Training and development in interactive panel technology