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Customer Support Assistant

RM 1,800 - RM 2,300 / month

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  • Brokerage Industry.
  • Confer with customers via chat about products or services or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Review policy terms to determine whether handling compliance. Maintain and update SOP and record.
  • Enhance and improve current process.
  • Ensuring Customer Service satisfaction with clients
  • Following process and procedure of the Company.

Job Type: Full-time

Pay: RM1,800.00 - RM2,300.00 per month

Benefits:

  • Dental insurance
  • Health insurance

Schedule:

  • Rotational shift

Supplemental Pay:

  • Overtime pay