Customer Support Assistant
RM 1,800 - RM 2,300 / month
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- Brokerage Industry.
- Confer with customers via chat about products or services or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Review policy terms to determine whether handling compliance. Maintain and update SOP and record.
- Enhance and improve current process.
- Ensuring Customer Service satisfaction with clients
- Following process and procedure of the Company.
Job Type: Full-time
Pay: RM1,800.00 - RM2,300.00 per month
Benefits:
- Dental insurance
- Health insurance
Schedule:
- Rotational shift
Supplemental Pay:
- Overtime pay