S
Service Manager
RM 3,000 - RM 3,000 / month
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- Trains new guest services department personnel.
- Answers inquiry regarding rates and availability.
- Maintains a thorough knowledge of the room rack locations types of rooms, room rack operations, package plans, hotel facilities.
- Maintains a detailed knowledge about the hotel's services and hours of operations.
- Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development.
- Check guests in and out, including preparation of guest bills and authorising payments.
- Dealing efficiently with day to day billing and guest service queries.
- Report anything considered a health and safety hazard.
- Using information available, plan and control both the preparation of future shifts and effective communication to the team.
- To act as a duty manager for the hotel, ensuring all guests are satisfied, both internal and external.
- Allocation of all rooms to include, special requests, sofa bed rooms and any other requirements as directed by the FOM.
- Knows all safety and understands emergency procedures and how to act upon them. Understands accident prevention policies.
- Knows cash handling procedures. Files and posts all changes to guest master and city ledger account.
- Anticipates and intervenes in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within hotel policy.
Job Type: Full-time
Pay: From RM3,000.00 per month
Benefits:
- Dental insurance
- Health insurance
- Maternity leave
- Meal provided
Schedule:
- Day shift
- Night shift
- Weekend jobs
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- Front desk: 1 year (Required)
Language:
- English (Required)