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Service Manager

RM 3,000 - RM 3,000 / month

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  • Trains new guest services department personnel.
  • Answers inquiry regarding rates and availability.
  • Maintains a thorough knowledge of the room rack locations types of rooms, room rack operations, package plans, hotel facilities.
  • Maintains a detailed knowledge about the hotel's services and hours of operations.
  • Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skill development.
  • Check guests in and out, including preparation of guest bills and authorising payments.
  • Dealing efficiently with day to day billing and guest service queries.
  • Report anything considered a health and safety hazard.
  • Using information available, plan and control both the preparation of future shifts and effective communication to the team.
  • To act as a duty manager for the hotel, ensuring all guests are satisfied, both internal and external.
  • Allocation of all rooms to include, special requests, sofa bed rooms and any other requirements as directed by the FOM.
  • Knows all safety and understands emergency procedures and how to act upon them. Understands accident prevention policies.
  • Knows cash handling procedures. Files and posts all changes to guest master and city ledger account.
  • Anticipates and intervenes in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within hotel policy.

Job Type: Full-time

Pay: From RM3,000.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Maternity leave
  • Meal provided

Schedule:

  • Day shift
  • Night shift
  • Weekend jobs

Education:

  • Diploma/Advanced Diploma (Preferred)

Experience:

  • Front desk: 1 year (Required)

Language:

  • English (Required)