Sales Ordering Person

Oversee and manage the entire sales order process, ensuring timely and accurate order processing. Coordinate with the sales team to ensure that all customer orders are recorded, prioritized, and fulfilled according to company standards. Review and approve sales orders before they are submitted to the warehouse or production teams. Ensure that all orders comply with customer requirements and company policies. Resolve any discrepancies or issues related to sales orders, inventory, or delivery schedules. Team Leadership and Coordination: Lead, supervise, and provide guidance to a team of sales ordering personnel, ensuring they meet individual and team performance targets. Provide training, coaching, and development opportunities to the sales ordering team to improve their efficiency and skills. Conduct regular team meetings to review order status, discuss challenges, and share best practices. Ensure that the team maintains a high level of customer service and satisfaction through accurate and prompt order processing. Inventory and Stock Management: Work closely with inventory and warehouse teams to monitor stock levels and ensure availability for customer orders. Provide regular updates to management on stock levels, backorders, and potential supply chain issues. Collaborate with procurement teams to ensure that orders can be fulfilled without delays due to stock shortages. Customer Relationship Management: Ensure clear and effective communication with customers regarding their orders, including delivery times, product availability, and any delays. Handle escalated customer complaints related to order fulfilment and resolve issues in a timely and professional manner. Maintain strong relationships with key customers to ensure long-term business growth and repeat orders. Lead, manage, and supervise a team of sales order personnel to ensure smooth and efficient order processing. Coordinate with the sales team to ensure orders are accurately recorded and fulfilled according to customer requirements. Review and approve sales orders before submission to warehouse or production teams. Maintain clear communication with customers regarding order status, delivery timelines, and any potential delays. Monitor and track inventory levels, ensuring stock availability for order fulfilment. Analyse sales order trends and provide regular performance reports to management. Continuously identify and implement process improvements to increase efficiency and customer satisfaction. Minimum of [X] years of experience in sales order management, logistics, or related fields. Proven leadership experience with the ability to manage and motivate a team. Strong attention to detail, problem-solving, and organizational skills. Excellent communication skills, both written and verbal. Experience with order management software and inventory systems. Ability to work under pressure and manage multiple priorities. Strong customer service orientation and ability to resolve issues promptly.