Credit Controller

Position Title: Credit Controller

2.4 – 2.8

Job Overview:

We are looking for a skilled and proactive Credit Controller to join our Credit Control team. As a Credit Controller, you will be responsible for managing and overseeing the company’s credit and collections process, ensuring that outstanding debts are collected in a timely manner while maintaining positive relationships with customers. Your role will be vital in ensuring the company’s financial stability by minimizing overdue accounts and reducing collection costs.

Key Responsibilities:

• Control Collection:
  • Arrange meetings with customers to discuss outstanding debts and payment issues.
  • Negotiate new payment dates and payment amounts based on customer’s financial situation.
  • Plan and set up new loan agreements based on customer’s monthly budgets and ability to repay.
  • Work towards reducing customer debts and minimizing collection costs.
• Account Management:
  • Monitor customer accounts for overdue payments and initiate collection actions as required.
  • Maintain accurate records of customer interactions, payment agreements, and updates on payment progress.
  • Send reminders and follow up on overdue invoices via phone, email, or in-person meetings.
• Customer Relations:
  • Build and maintain positive relationships with customers to facilitate prompt payments and resolve payment disputes.
  • Offer flexible payment terms, settlements, and payment plans to assist customers in managing their debts.
• Reporting:
  • Prepare regular reports on outstanding accounts, overdue balances, and collection efforts for senior management.
  • Analyze trends in overdue payments and propose strategies to reduce late payments and improve cash flow.
• Compliance & Accuracy:
  • Ensure compliance with company credit policies and legal requirements regarding collections.
  • Ensure all customer data and payment information is accurately recorded and kept confidential.

Key Requirements:

• Proven experience as a Credit Controller, Accounts Receivable, or similar finance role.
• Strong knowledge of credit control procedures, accounting, and debt recovery processes.
• Excellent negotiation and communication skills, both written and verbal.
• Strong organizational and time management skills with the ability to handle multiple accounts efficiently.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office, particularly Excel; experience with accounting software is a plus.
• Attention to detail and high level of accuracy.