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Professional Emergency Officer (999)

RM 1,800 - RM 2,500 / month

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Position: PROFESSIONAL EMERGENCY OFFICER (CUSTOMER SERVICE)

Work Location: Bangsar

Job summary:

To attend/answer inbound calls from customers, identify their concern on products and services and assist them to solve the problems by providing the right solution.

Job Responsibility:

  • To handle 999 incoming calls from callers relating to emergency cases, with objective providing assistant as quickly as possible.
  • To attend the 999 calls according to specified Response Centre practice and procedure.
  • To work to agreed productivity and quality standards (e.g. log in time, talk time, accuracy)

Requirement:

Qualifications Recognized DIPLOMA or equivalent Requirements

  • Minimum 1 Year in call center environment has added advantage
  • Willing and able to work on shift
  • Fresh graduates without experience but eager to learn are welcome

Job Types: Full-time, Contract
Contract length: 12 months

Pay: RM1,800.00 - RM2,500.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Parental leave

Schedule:

  • Day shift
  • Night shift
  • Rotational shift

Supplemental Pay:

  • Overtime pay

Application Question(s):

  • Will you consider a 1-year contract position with an option to renew based on performance?

Education:

  • Diploma/Advanced Diploma (Required)