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Order Processing

RM 3,500 - RM 6,000 / month

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About the role
Work Location: Malaysia

We are seeking a Customer Support & Order Processing Specialist to be the main point of contact for customer inquiries, orders, complaints, RMAs, and quotes. The ideal candidate will play a key role in ensuring smooth order processing and excellent customer service.

What you'll be doing

  • Contact for Customer Inquiries, orders, complaints, RMA’s and quotes.
  • Enter customer orders into database accurately and promptly
  • Verify order details for accuracy and completeness
  • Provide order confirmations to customers
  • Communicate with customers to resolve order discrepancies
  • Maintain detailed and organized records of orders
  • Collaborate with sales and warehouse teams to ensure order fulfillment
  • Provide exceptional customer service
  • Perform other administrative tasks as required

What we're looking for

  • Proven work experience as an Order Entry Clerk, Sales Administrator, or similar role
  • Strong problem solving skills
  • Proficiency in data entry and management
  • Proficient in MS Office Suite, particularly MS Excel
  • Aptitude for understanding a wide array of part numbers and manufacturing processes
  • Excellent communication and customer service skills both written and verbal
  • Strong attention to detail and accuracy
  • Ability to multi-task in a fast-paced, deadline-driven environment
  • MUST Bachelor Degree in any discipline is preferred.

What we offer

At ICHOR Systems Malaysia Sdn Bhd, we are committed to providing our employees with a rewarding and fulfilling work experience. Some of the key benefits of joining our team include:

  • Free Parking / Transport Allowance / Mobile Allowance
  • Comprehensive health and life insurance coverage / vision / Dental
  • Opportunities for professional development and career advancement
  • A collaborative and supportive work environment and culture

Job Types: Full-time, Permanent

Pay: RM3,500.00 - RM6,000.00 per month

Benefits:

  • Additional leave
  • Dental insurance
  • Free parking
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Vision insurance

Schedule:

  • Day shift

Supplemental Pay:

  • 13th month salary