
CAFE MANAGER | KULAI
RM 4,000 - RM 4,999 / month
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Key Responsibilities Operational Efficiency: · Manage all aspects of café operations for smooth functioning. · Monitor food quality and compliance with health and safety regulations. · Control operating costs, including wages, utilities, and supplier costs. · Ensure compliance with company policies and procedures. · Maintain a clean, organized, and visually appealing store environment. · Conduct regular site visits to assess and improve performance. Staff Management: · Recruit, train, and supervise a team, including cashiers, waiters, kitchen staff, and supervisors. · Provide ongoing coaching, motivation, and performance evaluations. · Address any performance issues effectively. Sales & Customer Service: · Develop strategies to achieve sales and profit goals. · Monitor sales and ensure excellent customer service standards. · Resolve customer complaints promptly and effectively. Inventory and Stock Management: · Oversee inventory processes, including stock ordering and replenishment. · Manage inventory levels, reduce waste, and ensure stock rotation. · Conduct stock audits and coordinate with procurement for timely product availability. · Verify supplies with quality control checks and manage paperwork. Marketing and Promotions: · Collaborate with the marketing team to develop strategies. · Plan and execute promotions to drive customer traffic. · Monitor marketing initiatives and adjust strategies as needed. Administration: · Analyze sales data, customer feedback, and market trends to identify opportunities