Field Engineer

Responsibilities: • Provide highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems • Perform continual improvement programmes, parts' overhaul, preventive maintenance, modifications and repair works on equipment • Serve as company liaison with customer on administrative and technical matters for assigned projects • Coordinate logistics arrangements and with customer on equipment related matters • Respond to customers’ complaints, provides time to solutions to resolve customers’ issues • Monitor the performance of the product, provide regular update report and feedback on customer’s service requests • Report common complaints of customers to management in order to address the situation for future reference Requirements: • Degree in Electrical/Electronic/Mechanical/Mechatronics Engineering or its equivalent • At least 2 years of relevant experience with semiconductor equipment knowledge • Strong communication and good interpersonal skills • A meticulous, organized and resourceful team player • A highly motivated individual who works independently with little supervision • Work in cleanroom environment • Must able to speak in Mandarin. • Able to work on shift hours (4 Workday 3 off day, 12 hours shift)