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Immediate Joiner - Customer Service Executive (Bahasa & English Speaker)

RM 1,900 - RM 3,000 / month

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  • Manage all inbound communication channels: Handle calls, live chats, and emails related to customer inquiries, complaints, feedback, and other product-related issues.
  • Provide exceptional customer service: Strive to exceed customer expectations by delivering high-quality service and offering accurate information.
  • Resolve customer issues: Address and resolve customer concerns efficiently and effectively, ensuring customer satisfaction.
  • Maintain customer records: Keep detailed and accurate records of customer interactions, inquiries, complaints, and feedback.
  • Collaborate with internal teams: Work closely with other departments to resolve complex issues and escalate when necessary.
  • Stay informed about products and services: Maintain up-to-date knowledge of the company's products, services, policies, and procedures to provide accurate information to customers.
  • Continuous improvement: Seek opportunities to improve customer service processes and contribute to team development.
  • Proficiency in English and Bahasa.
  • SPM graduates and fresh candidates are encouraged to apply.
  • Flexible availability for 24-hour rotational shifts, including weekends and holidays.
  • Proficient in computer literacy and typing skills.
  • Ability to use computers effectively and efficiently.
  • Capable of effective communication, both written and verbal, in English and Bahasa
  • Engaging Team Environment: Become part of a team of customer service enthusiasts who share your commitment to making a difference.
  • Opportunities for Growth: Progress your career through continuous training, mentorship, and the potential to advance professionally.
  • Dynamic Workspace: Work in an environment that fosters creativity and values fresh perspectives.
  • Recognition and Rewards: Your dedication won't go unnoticed, with perks, bonuses, and acknowledgment for your hard work.