Operation Manager

Coordinate and optimize front and back of restaurant operations and ensure a smooth flow. • Monitor the business performance, endeavoring to expand the restaurant’s reach through targeted promotions, and driving the teams to achieve restaurant revenue and goals. • Delivering a positive dining experience by keeping guests and diners satisfied and happy with excellent customer service. • Planning menus, pricing, and maintaining food quality by working closely with the in-house Chef. • Oversee all operational-related matters, especially for residents' meals, F&B service at the All Day Dining, The Bar Lounge, Room Service, event and banquet. • To manage banquet events booking, quotation, event setup, meal ordering, and meal arrangement or coordination with the kitchen. • Managing inventory and ensuring that all supply deliveries arrive on time and are sufficient for operation use. • To assist or support in-store operations whenever required for stock receiving, issuing, or ordering and ensuring the FIFO, Bin card system is up to date. • Maintain food safety & quality standards and ensure the operational team complies with food safety and hygiene policies. • Controlling operational costs and promoting efficiency. • Oversee all F&B-related issues, and deal with customer inquiries and complaints. • Hiring, training, and managing restaurant staff.