Client Coverage Manager

1. Monitoring Delinquent Account: • Promptly identify early warning symptom of problem accounts and dig substantively underlying facts and bring issues to focus. • Proactively manage and monitor the accounts Underperforming Stage 2 Accounts and Early Control to maximize full recovery. • Develop effective strategy and action plan to manage the problem accounts. • Weekly and monthly follow up on regularization of all overdue accounts. • To conduct site visit for selective accounts more than 1 MIA. 2. Underperforming Stage 2 and Early Control Accounts: • Avoid surprises through early detection and identification of all problem accounts. • Dig substantively and develop facts and strategy. • Bring key issues into clear focus supported by a time bound account strategy. • Prevent further deterioration of accounts into non-performing category. • Effectively managing the accounts within a targeted timeline. 3. Expected Credit Loss (ECL): • Working together with BC and all RMs to make them understand the effect of impairment under the crucial impairment under MFRS9 to the company’s bottom line. • Providing them the crucial impairment reports so that early monitoring and work-out plan could be done or implemented early. 4. Credit Monitoring Services (CMS): • To immediately act on alerts triggered by Experian-red alert on litigation, business watch on SSM and credit watch on CCRIS scrubbing. • Investigate and obtain latest updated from BC/RM. • Pre-empt accounts either to be reported in S2R/EC or pre-EC. • Keep proper records for BC under purview. 5. Completion of Reports: • Preparing and ensure that all reporting under care completed to meet the deadline. • To liaise with Heads or RM for the latest information concerning the accounts especially for those that have deteriorated in arrears 6. Rehabilitation of defaulted financing • Assess customers’ appetite and financial situation on the repayment of loans provided by MDV and recommend a reasonable recovery strategy by restructuring / rescheduling the outstanding balance of the loan to avoid default in payment and further deterioration in credit risk. • Negotiate with clients on the proposed restructuring approach to extract optimum value out of the delinquent portfolios. • Analyse the customers’ audited financial statements, management accounts, cash flows, etc. • Analyse / evaluate the viability of the restructuring and/or rescheduling proposal. • Prepare memorandum / proposal papers and present to relevant Financing Committees for decision and approval. • Ensure completion of the new loan documentation including Supplemental Letter of Offer and any additional security documents upon approval of the rehab proposal. • To monitor the prompt conduct of account to ensure it is nursed back to health.