Customer Service Representative
RM 3,850 - RM 3,850 / month
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Role Title: Candidate Care Specialist
Job Type: Permanent with client
Work Mode: WFH
Job Description:
- Ensure that all candidate escalations and complaints are managed to excellent professional standards, abiding by company terms and policies.
- Demonstrate ownership of candidate issues, urgency, and work proactively with internal company groups to resolve issues within the agreed SLAs/SLOs.
- Identify and report issues causing complaints to improve processes and procedures.
- Understand current business processes and tools which impact our candidates and work with the necessary owners internally to permanently resolve any defects.
- Share information and knowledge with other teams and team members to reduce the number of repeated issues.
- Follow escalation and complaint procedures in order to ensure that all candidate escalations and complaints are tracked, and keep all relevant parties informed of actions taken to resolve issues.
- Utilize appropriate tools to ensure the candidate always receives relevant and accurate information.
- Manage and oversee actions and high-profile cases to minimize the company's liabilities, including imposing financial penalties against consumers and customers
Job Types: Full-time, Permanent
Pay: Up to RM3,850.00 per month
Benefits:
- Health insurance
- Work from home
Schedule:
- Monday to Friday
- Night shift