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Jobs or company...
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Ambulance Operator

RM 6,600 - RM 9,900 / month
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Position Overview:

Sunlight Ambulance Services LLP is looking for a proactive and organized Ambulance Operator Officer to support the smooth execution of our ambulance services. The officer will play a crucial role in managing bookings, handling customer calls, scheduling and dispatching of cases to ensure operational efficiency. This position is ideal for someone with strong communication skills, a keen eye for detail, and the ability to thrive in a fast-paced environment. You must be able to relocate to Singapore for this job.

Key Responsibilities:

  • Booking and Customer Support
  • Handle customer calls and inquiries professionally, providing accurate information about services.
  • Manage ambulance bookings, ensuring accurate scheduling and timely deployment of resources and teams.
  • Coordinate with operations staff to confirm availability and address booking-related challenges.
  • Follow up with clients to provide updates or resolve service-related issues.

Operational Support

  • Assist the Operations Manager in scheduling, dispatching and resource allocation.
  • Maintain accurate records of daily operations, including booking logs, incident reports, and vehicle usage.
  • Monitor and update operational metrics, ensuring compliance with company standards.

Administrative Duties

  • Prepare and organize documents such as reports, invoices, and compliance records.
  • Coordinate with team members to ensure proper documentation for regulatory requirements.
  • Manage office supplies and equipment to support daily operations.

Team Coordination

  • Communicate effectively with drivers, paramedics, and EMTs to ensure smooth execution of bookings.
  • Assist in coordinating training sessions, safety drills, and team meetings.

Customer Relationship Management

  • Address customer feedback and escalate issues to the Operations Manager as needed.
  • Build and maintain positive relationships with clients and stakeholders.

Qualifications/Education:

  • Minimum SPM/Diploma
  • Certification in administration or customer service is a plus.

Experience:

  • At least 1-2 years of experience in a customer service, administrative, or operations role.
  • Experience in healthcare, logistics, or emergency services is advantageous.
  • Ambulance Medic/Paramedic will be given priority for this job

Skills:

  • Strong communication and interpersonal skills.
  • Excellent organizational and time-management abilities.
  • Proficiency in Microsoft Office (Word, Excel, Outlook).
  • Ability to multi-task and work under pressure.

Key Attributes:

  • High level of professionalism, integrity, and accountability.
  • Positive attitude with a customer-first mindset.
  • Detail-oriented and proactive problem solver.

What We Offer:

  • Competitive salary and performance incentives.
  • Opportunities for professional growth and development.
  • 10 AL leave with 1 additional every year
  • 13th month Performance bonus
  • A supportive and collaborative work environment.

If you are a detail-oriented and service-driven professional with a passion for supporting critical healthcare operations, we’d love to hear from you!

Job Types: Full-time, Permanent

Pay: RM6,600.00 - RM9,900.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday
  • On call
  • Weekend jobs

Supplemental Pay:

  • 13th month salary
  • Overtime pay
  • Performance bonus
  • Retention bonus

Application Question(s):

  • Will you be able to reliably commute or relocate to Singapore for this job?

Experience:

  • ambulance industry: 1 year (Preferred)

Work Location: In person

Expected Start Date: 03/24/2025