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Customer Relation Representative (Permas Jaya)

RM 1,700 - RM 1,700 / month

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Roles & Responsibilities

  • Attend to customers - both walk-in and appointments at the branch and engage and establish rapport with customers during waiting time
  • Follow up with customers via calls e.g. reminder calls on their appointment, follow-up calls with customers on hearing aids usage, KIV cases, birthday wishes etc.
  • Responsible for administrative duties, such as invoicing, payment and tax refunds
  • Assist Audiologists/ Audiometrician in conducting diagnostics tests
  • Manage diagnostics test reports - scan, mail / send out, record and reports maintenance
  • Follow up on repairs and collection
  • Responsible for maintaining the branch’s image and cleanliness
  • Manage daily clinic operations, cash flow and branch target
  • Ensure stock availability and replenish as necessary
  • Daily input of sales reports

Requirements

  • Sijil Pelajaran Malaysia & above
  • Some experience in retail sales or in healthcare.
  • Customers-oriented
  • Proficient in Microsoft Office
  • Good phone etiquette and communication skills
  • Friendly and able to engage with customers at all levels

Other Information

  • This position is entitled to 13th month and sales commission based on sales achievement

Job Type: Full-time

Pay: From RM1,700.00 per month

Benefits:

  • Additional leave
  • Dental insurance
  • Free parking
  • Health insurance
  • Maternity leave
  • Parental leave

Supplemental Pay:

  • Commission pay

Education:

  • STM/STPM (Preferred)

Experience:

  • Customer service: 1 year (Preferred)

Location:

  • Johor Bahru (Johor Bahru) (Preferred)

Work Location: In person