D
Customer Relation Representative (Permas Jaya)
RM 1,700 - RM 1,700 / month
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Roles & Responsibilities
- Attend to customers - both walk-in and appointments at the branch and engage and establish rapport with customers during waiting time
- Follow up with customers via calls e.g. reminder calls on their appointment, follow-up calls with customers on hearing aids usage, KIV cases, birthday wishes etc.
- Responsible for administrative duties, such as invoicing, payment and tax refunds
- Assist Audiologists/ Audiometrician in conducting diagnostics tests
- Manage diagnostics test reports - scan, mail / send out, record and reports maintenance
- Follow up on repairs and collection
- Responsible for maintaining the branch’s image and cleanliness
- Manage daily clinic operations, cash flow and branch target
- Ensure stock availability and replenish as necessary
- Daily input of sales reports
Requirements
- Sijil Pelajaran Malaysia & above
- Some experience in retail sales or in healthcare.
- Customers-oriented
- Proficient in Microsoft Office
- Good phone etiquette and communication skills
- Friendly and able to engage with customers at all levels
Other Information
- This position is entitled to 13th month and sales commission based on sales achievement
Job Type: Full-time
Pay: From RM1,700.00 per month
Benefits:
- Additional leave
- Dental insurance
- Free parking
- Health insurance
- Maternity leave
- Parental leave
Supplemental Pay:
- Commission pay
Education:
- STM/STPM (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Location:
- Johor Bahru (Johor Bahru) (Preferred)
Work Location: In person