J234-Customer Service Executive

J234-Customer Service Executive

Petaling Jaya, Selangor

RM2,000 - RM2,500 Per Month

Requirements:

Experience:

• Proven experience in customer service, preferably in a healthcare or wellness setting.

Skills:

• Strong empathy and a genuine desire to help others, particularly those facing fertility challenges.
• Excellent communication and interpersonal skills, with the ability to build rapport with diverse individuals.
• Exceptional organizational and time-management skills, with keen attention to detail.
• Proficiency in using computer systems and patient management software.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Fluency in English, Bahasa, and Mandarin.

Knowledge:

• Knowledge of TCM principles (preferred, but not required).

Education:

• High school diploma or equivalent (Bachelor’s degree preferred).

Personal Attributes:

• Compassionate and patient-centered.
• Reliable and dependable.
• Proactive and solution-oriented.
• Team player with a positive attitude.
• Ability to thrive in a fast-paced environment.

Responsibilities:Patient Liaison:

• Serve as the primary point of contact for patients, responding to inquiries via phone, email, and in person.
• Build rapport and establish trust with patients, understanding their unique needs and concerns.
• Provide accurate and timely information about clinic services, treatments, and appointment scheduling.
• Proactively address patient concerns and resolve issues effectively.

Appointment Management:

• Efficiently manage appointment scheduling, rescheduling, and confirmations.
• Maintain accurate patient records and update information in the clinic’s management system.
• Coordinate with practitioners to ensure smooth patient transitions.

Administrative Support:

• Handle patient registration, billing, and payment processing.
• Manage and organize patient files and documentation.
• Assist with general administrative tasks.

Creating a Supportive Environment:

• Maintain a calm and reassuring demeanor, providing emotional support.
• Ensure the clinic environment is clean, organized, and welcoming.
• Maintain patient confidentiality.

Promotional and Informational Support:

• Inform patients of upcoming workshops, events, and informational sessions.
• Assist in the distribution of educational materials.

Job Types: Full-time, Permanent

Pay: Up to RM2,500.00 per month

Benefits:

• Additional leave
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Supplemental Pay:

• Yearly bonus

Education:

• Diploma/Advanced Diploma (Required)

Experience:

• healthcare or wellness setting - CS: 1 year (Required)

Language:

• Mandarin (Required)

Work Location: In person