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Operation Executive (C2C Platform)

RM 2,800 - RM 4,000 / month

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Key Responsibilities

  • Platform Operations Management
  • Monitor and manage daily activities on the C2C platform.
  • Ensure participating sellers smooth listing, purchasing, and transaction processes for campaigns.
  • Assist in resolving operational issues related to sellers transactions and platform functionality.
  • Work closely with BD team for monthly campaigns planning and executions.
  • User Support & Issue Resolution
  • Provide assistance to buyers and sellers for any operational concerns.
  • Investigate and resolve seller complaints, disputes, and escalations.
  • Maintain a high level of customer satisfaction by ensuring timely resolution of issues.
  • Process Optimization & Compliance
  • Identify inefficiencies and propose solutions to streamline processes.
  • Ensure all platform activities comply with company policies and regulations.
  • Monitor and enforce platform rules to prevent fraudulent activities.
  • Data Analysis & Reporting
  • Track key performance indicators (KPIs) related to platform operations.
  • Generate reports and insights to improve operational efficiency.
  • Collaborate with cross-functional teams to enhance platform performance.

Qualifications & Requirements

  • Bachelor’s degree in Business Administration, Operations Management, or a related field.
  • Proven experience in operations, e-commerce, or online marketplace management.
  • Strong problem-solving skills with the ability to handle complex issues.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced and dynamic environment.
  • Proficiency in data analysis and reporting tools is an added advantage.

Job Types: Full-time, Permanent

Pay: RM2,800.00 - RM4,000.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Work Location: In person