H
Operation Executive (C2C Platform)
RM 2,800 - RM 4,000 / month
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Key Responsibilities
- Platform Operations Management
- Monitor and manage daily activities on the C2C platform.
- Ensure participating sellers smooth listing, purchasing, and transaction processes for campaigns.
- Assist in resolving operational issues related to sellers transactions and platform functionality.
- Work closely with BD team for monthly campaigns planning and executions.
- User Support & Issue Resolution
- Provide assistance to buyers and sellers for any operational concerns.
- Investigate and resolve seller complaints, disputes, and escalations.
- Maintain a high level of customer satisfaction by ensuring timely resolution of issues.
- Process Optimization & Compliance
- Identify inefficiencies and propose solutions to streamline processes.
- Ensure all platform activities comply with company policies and regulations.
- Monitor and enforce platform rules to prevent fraudulent activities.
- Data Analysis & Reporting
- Track key performance indicators (KPIs) related to platform operations.
- Generate reports and insights to improve operational efficiency.
- Collaborate with cross-functional teams to enhance platform performance.
Qualifications & Requirements
- Bachelor’s degree in Business Administration, Operations Management, or a related field.
- Proven experience in operations, e-commerce, or online marketplace management.
- Strong problem-solving skills with the ability to handle complex issues.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced and dynamic environment.
- Proficiency in data analysis and reporting tools is an added advantage.
Job Types: Full-time, Permanent
Pay: RM2,800.00 - RM4,000.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Work Location: In person