J230-Customer Service Executive
RM 2,800 - RM 2,800 / month
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J230-Customer Service Executive
Petaling Jaya, Selangor
RM2,200 - RM2,800 Per Month
Qualifications:
- Education: Professional Certificate, Diploma, Advanced Diploma, or Bachelor's Degree in any field.
- Experience: At least 2 years of customer service or a related field is preferred.
- Language: Able to speak in English.
Skills:
- Excellent verbal and written communication skills.
- Strong problem-solving abilities with a customer-focused mindset.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in customer service software, CRM systems, and Microsoft Office Suite.
- Positive attitude and adaptability in a fast-paced environment.
Responsibilities:
Position Overview:
We are looking for a passionate and customer-focused individual to join our team as a Customer Service Executive. The ideal candidate should be an excellent communicator with strong problem-solving skills and a commitment to delivering outstanding customer experiences.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat professionally and promptly.
- Identify and assess customer needs to ensure their satisfaction.
- Build and maintain strong relationships with customers through interactive communication.
- Collaborate with internal teams to resolve customer issues and enhance customer experience.
- Stay updated on product knowledge, company policies, and industry trends to provide accurate information.
- Strive to meet or exceed customer satisfaction goals and performance targets.
- Generate sales orders, delivery orders, and invoices.
- Follow up on orders, schedule orders, track back orders, and manage collections.
- Support sales personnel by issuing quotations, proforma invoices, and processing & monitoring orders.
- Track ETA dates, monitor sales orders, and provide updates to salespersons and customers.
- Ensure all orders are processed timely according to company procedures.
- Coordinate delivery arrangements.
Job Types: Full-time, Permanent
Pay: Up to RM2,800.00 per month
Benefits:
- Additional leave
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Supplemental Pay:
- Yearly bonus
Education:
- Malaysian Special Skills Certificate (Required)
Experience:
- Customer service: 2 years (Required)
Work Location: In person