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J230-Customer Service Executive

  • Full Time, onsite
  • Agensi Pekerjaan VR Excellent (M) Sdn Bhd
  • Petaling Jaya, Malaysia
RM 2,800 - RM 2,800 / month

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J230-Customer Service Executive

Petaling Jaya, Selangor

RM2,200 - RM2,800 Per Month

Qualifications:

  • Education: Professional Certificate, Diploma, Advanced Diploma, or Bachelor's Degree in any field.
  • Experience: At least 2 years of customer service or a related field is preferred.
  • Language: Able to speak in English.

Skills:

  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities with a customer-focused mindset.
  • Ability to multitask, prioritize, and manage time effectively.
  • Proficiency in customer service software, CRM systems, and Microsoft Office Suite.
  • Positive attitude and adaptability in a fast-paced environment.

Responsibilities:

Position Overview:
We are looking for a passionate and customer-focused individual to join our team as a Customer Service Executive. The ideal candidate should be an excellent communicator with strong problem-solving skills and a commitment to delivering outstanding customer experiences.

Responsibilities:

  • Respond to customer inquiries via phone, email, and chat professionally and promptly.
  • Identify and assess customer needs to ensure their satisfaction.
  • Build and maintain strong relationships with customers through interactive communication.
  • Collaborate with internal teams to resolve customer issues and enhance customer experience.
  • Stay updated on product knowledge, company policies, and industry trends to provide accurate information.
  • Strive to meet or exceed customer satisfaction goals and performance targets.
  • Generate sales orders, delivery orders, and invoices.
  • Follow up on orders, schedule orders, track back orders, and manage collections.
  • Support sales personnel by issuing quotations, proforma invoices, and processing & monitoring orders.
  • Track ETA dates, monitor sales orders, and provide updates to salespersons and customers.
  • Ensure all orders are processed timely according to company procedures.
  • Coordinate delivery arrangements.

Job Types: Full-time, Permanent

Pay: Up to RM2,800.00 per month

Benefits:

  • Additional leave
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development

Supplemental Pay:

  • Yearly bonus

Education:

  • Malaysian Special Skills Certificate (Required)

Experience:

  • Customer service: 2 years (Required)

Work Location: In person