J240-Mandarin Customer Service Executive
RM 4,300 - RM 4,300 / month
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J240-Mandarin Customer Service Executive
Shah Alam, Selangor
RM3,000 - RM4,300 Per Month
Requirements:
- Must be able to converse fluently in Mandarin and English.
- Must be able to read and write Traditional Mandarin.
- 24/7 shift system (5 days a week, 9 hours a day).
- Education: SPM, UEC, O-Level, or above.
- Candidates without customer service experience are welcomed to apply.
- Professional training will be provided upon joining (Product Knowledge & Soft Skills).
Responsibilities:
- Handling pre-online booking inquiries, post-online booking inquiries, other general inquiries, escalation support, and booking amendments/cancellations.
- Exceed customers’ expectations in terms of customer service & accurate information.
- Work in a team to achieve the required KPI elements and SLA.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing product details inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
Benefits:
- KPI Incentives
- Transportation allowance
- Annual Leave, Medical Leave
- EPF, SOCSO
- Health and life insurance
- Medical Claims
- Dental Claims
- Walking distance to the office – Shelter nearby LRT / KTM Station
Job Types: Full-time, Permanent
Pay: Up to RM4,300.00 per month
Benefits:
- Additional leave
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Supplemental Pay:
- Yearly bonus
Education:
- STM/STPM (Required)
Experience:
- Customer service: 1 year (Required)
- read and write Traditional Mandarin: 1 year (Required)
Language:
- Mandarin (Required)
Work Location: In person