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Banking Customer Service - Office Hour

Salary undisclosed

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Role Summary

You will be responsible for calling up/following up/assist client in their Internet Banking activation process.

Responsibilities:

  • Perform outbound call to all the clients that being assigned by team leader
  • Proactively perform following up with uncontactable clients
  • Activate client Internet Banking access in the system
  • Update the activation status daily in shared folder

Core skills & Requirements:

  • Demonstrate attention to details, team player, take e2e ownership
  • Should have the skill, ability, experience and confidence to ensure servicing tasks and assigned tasks are completed on time
  • Requires excellent communication and comfortable with direct client interaction
  • Excellent interpersonal skills and positive attitude
  • Well organized and able to multi task and handle conflicting priorities

Job Type: Contract
Contract length: 10 months

Pay: RM2,600.00 - RM3,000.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Diploma/Advanced Diploma (Preferred)

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • English (Required)

Work Location: In person

Expected Start Date: 03/17/2025