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IT Support
RM 9,000 - RM 10,000 / month
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Technical Support:
- Provide first and second-level technical support for Internet Banking, Mobile Banking, and Paynet applications.
- Troubleshoot application-related issues to ensure minimal downtime for users. o Report critical issues within resolution time.
Change Management:
- Manage change request processes, including documentation, assessment, and implementation of changes to banking applications.
- Collaborate with stakeholders to evaluate the impact of changes on existing systems and processes.
Testing Management:
- Coordinate and execute testing activities for new features and updates in banking applications.
- Develop test plans, test cases, and perform regression testing to ensure quality standards are met.
Incident Management:
- Log, manage, and resolve incidents reported through the IT helpdesk system. o Act as an escalation point for complex technical issues requiring in-depth analysis.
Documentation:
- Maintain up-to-date documentation of technical procedures, configurations, and user guides.
- Prepare reports on incident resolution times, change requests, and testing outcomes for management review.
Collaboration:
- Work closely with relevant teams to communicate user feedback and identify areas for improvement in banking applications.
- Liaise with third-party vendors regarding application support and system upgrades.
Technology Exposure:
- Digital Banking Knowledge.
- Knowledge of Paynet Payment Architecture (RPP Ecosystem).
- Basic professional certifications.
- Strong understanding of Internet Banking, Mobile Banking, and Payment ecosystems. Banking knowledge background.
- Strong understanding of credit facilities
- Familiarity with banking security protocols.
- Strong analytical and problem-solving capabilities.
Minimum of 5 years with service management exposure
Job Types: Full-time, Permanent
Pay: RM9,000.00 - RM10,000.00 per month
Benefits:
- Health insurance
Schedule:
- Day shift
- Monday to Friday
Supplemental Pay:
- 13th month salary
- Overtime pay
Experience:
- Test automation: 2 years (Preferred)
Work Location: In person