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IT Support

  • Full Time, onsite
  • Joules To Watts Business Solutions Inc.
  • Kuala Lumpur, Malaysia
RM 9,000 - RM 10,000 / month

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Technical Support:

  • Provide first and second-level technical support for Internet Banking, Mobile Banking, and Paynet applications.
  • Troubleshoot application-related issues to ensure minimal downtime for users. o Report critical issues within resolution time.

Change Management:

  • Manage change request processes, including documentation, assessment, and implementation of changes to banking applications.
  • Collaborate with stakeholders to evaluate the impact of changes on existing systems and processes.

Testing Management:

  • Coordinate and execute testing activities for new features and updates in banking applications.
  • Develop test plans, test cases, and perform regression testing to ensure quality standards are met.

Incident Management:

  • Log, manage, and resolve incidents reported through the IT helpdesk system. o Act as an escalation point for complex technical issues requiring in-depth analysis.

Documentation:

  • Maintain up-to-date documentation of technical procedures, configurations, and user guides.
  • Prepare reports on incident resolution times, change requests, and testing outcomes for management review.

Collaboration:

  • Work closely with relevant teams to communicate user feedback and identify areas for improvement in banking applications.
  • Liaise with third-party vendors regarding application support and system upgrades.

Technology Exposure:

  • Digital Banking Knowledge.
  • Knowledge of Paynet Payment Architecture (RPP Ecosystem).
  • Basic professional certifications.
  • Strong understanding of Internet Banking, Mobile Banking, and Payment ecosystems. Banking knowledge background.
  • Strong understanding of credit facilities
  • Familiarity with banking security protocols.
  • Strong analytical and problem-solving capabilities.

Minimum of 5 years with service management exposure

Job Types: Full-time, Permanent

Pay: RM9,000.00 - RM10,000.00 per month

Benefits:

  • Health insurance

Schedule:

  • Day shift
  • Monday to Friday

Supplemental Pay:

  • 13th month salary
  • Overtime pay

Experience:

  • Test automation: 2 years (Preferred)

Work Location: In person