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Customer Service Associate || Junior Level || Mandarin speaker

RM 3,500 - RM 4,000 / month

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Location: Ara Damansara, Petaling Jaya

Working hour: Mon - Fri (Rotational shift up to 6PM)

JOB REQUIREMENTS:

  • Fluently communicating and writing skills in English and Mandarin is preferred due to business needs.
  • SPM leavers are encouraged to apply.
  • Able to work on rotational shifts.
  • Prior working experience in the call service industry will be an added advantage.
  • Good problem-solving skills and ability to perform in a high-paced working environment.

JOB DESCRIPTION:

  • Handle all inbound calls related to customer inquiries, complaints, feedback, and concerns regarding the airline’s services, policies, and products.
  • Contact customers proactively if their flights have been rescheduled, providing updated details and alternative options if needed.
  • Assist customers with booking modifications, cancellations, refunds, and rebookings while ensuring compliance with company policies.
  • Provide accurate information regarding flight schedules, baggage policies, check-in procedures, and other travel-related inquiries.
  • Address and resolve customer grievances professionally, escalating complex issues to the appropriate department when necessary.
  • Maintain and update customer records in the system, ensuring accuracy in all communications and transactions.

Job Types: Full-time, Contract, Fresh graduate
Contract length: 24 months

Pay: RM3,500.00 - RM4,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Monday to Friday
  • Rotational shift

Supplemental Pay:

  • Overtime pay

Education:

  • STM/STPM (Preferred)

Experience:

  • Customer service: 1 year (Preferred)

Language:

  • Mandarin (Preferred)

Work Location: In person