Inside Sales Specialist (Copier Division)

Requirements

Educational Background:

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field is preferred.
• Equivalent work experience in a similar role can be considered.

Professional Experience:

• Minimum of 2-3 years of experience in inside sales or a related sales role.
• Proven track record of achieving sales targets and KPIs.
• Experience in the IT, telecommunications, or technology sectors is an advantage.

Skills and Competencies

Sales Skills:

• Strong understanding of the sales process and sales techniques.
• Ability to quickly build rapport with potential clients.
• Excellent negotiation and closing skills.

Communication Skills:

• Outstanding verbal and written communication skills.
• Ability to clearly articulate product features and benefits to customers.
• Proficiency in multiple languages is a plus, especially relevant to the regional market.
• Must speak Mandarin

Technical Skills:

• Proficient in using RM software and other sales tools (e.g., Salesforce, HubSpot).
• Competent in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Basic understanding of the company’s products and services.

Analytical Skills:

• Strong analytical and problem-solving skills.
• Ability to analyze sales data and market trends to make informed decisions.

Customer Service Skills:

• Exceptional customer service skills with a customer-centric approach.
• Ability to handle customer inquiries and resolve issues effectively.

Organizational Skills:

• Excellent organizational and time management skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

Personal Attributes

• Results-Oriented
• Team Player
• Adaptability
• Professionalism

Responsibility

• Conduct daily cold calling, emailing and messaging to new target markets and clients.
• Generating leads, qualifying prospects, preparing sales quotations & business proposals and closing sales over the phone and through virtual communication channels.
• Understand prospect needs and requirements to demonstrate the company’s products and services.
• Conduct product demonstrations and presentations to prospective clients.
• Responsible for your sales performance and to meet or exceed the agreed sales targets and OKRs.
• Adhere to the inside sales pre-sales, on-sales and post-sales processes.
• Learn and have an in-depth understanding and knowledge of all department processes.
• Build and maintain accurate database and records of all sales activities and customer interactions using the company’s SAP RM.
• Provide ongoing after-sales customer support to ensure customer satisfaction and promote upselling and cross selling opportunities.
• Stay informed about market trend, competition and market.
• Continuously seek opportunities for personal and professional growth through training and development initiatives.
• Always a Team player and work together to support self, company and colleagues.
• Any other official tasks and jobs assigned by the immediate superior.

Benefits

• Performance Bonus
• Incentives
• Marriage gift
• No MC Bonus
• Dental Benefits
• Medical benefits
• Insurance
• Annual Leave
• Maternity Leave
• Childcare Leave
• Compassionate Leave
• Marriage Leave
• Study Leave
• Annual Company Retreat/Trip
• Eat well, Play well, Live well Program (EPL)
• Study/Improvement Courses

Additional Benefits

• Training Provided
• Allowance Provided

Job Type: Full-time

Pay: RM3,000.00 - RM5,000.00 per month

Benefits:

• Additional leave
• Dental insurance
• Opportunities for promotion
• Professional development
• Work from home

Schedule:

• Day shift
• Monday to Friday

Work Location: In person