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Process Associate - Korean Speaker (Malaysian & Korean Nationality)

RM 9,000 - RM 11,000 / month

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Job Description :

You will be serving a world famous travel platform.

  • Communicating with customers through various channels and acknowledging and resolving customer complaints.
  • Modify, change and/or cancel existing reservation.
  • Act as a liaison between customer and airlines/hotel to arrange special request/ to resolve complaint.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Ensure customer satisfaction and provide professional customer support.

Qualifications :

  • Good communication skill in Korean Language. (Non-Natives need to possess at least TOPIK 4 or graduated University in Korea)
  • Good English communication will be advantage for this position.
  • Able to relocate to Malaysia
  • Fresh graduates are welcomed to apply

Working days: 5 days per week (including weekends & public holiday)

Working hours: Rotational Work Shift (9 Hours Per Day)

Benefit :

  • Attractive KPI incentives
  • Transportation Allowance
  • Company Corporate Discount
  • EPF & SOCSO
  • Health and life insurance
  • Medical & Dental Allowance
  • One way flight ticket & 2 weeks accommodation for Expatriate
  • Working Permit will be provided for Expatriate
  • Beverage Machines Subsidy
  • Parking Subsidy

Job Type: Full-time

Pay: RM9,000.00 - RM11,000.00 per month

Benefits:

  • Additional leave
  • Dental insurance
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Education:

  • STM/STPM (Preferred)

Language:

  • Korean (Preferred)

Expected Start Date: 03/24/2025